Understand our returns policy, what items can/can’t be returned and how exchanges are processed.
Updated over 2 months ago
We get it – sometimes something just doesn’t work for you and you want to return or exchange. As long as your item(s) were either purchased from webuys.org, and are still in their original condition, you have up to 30 days to return your item back to us!
What items can I return?
Any unwanted product must be returned within 30 days from when your Webuys order was delivered (if the order was placed online) or was purchased (if you bought the items in one of our stores).Please see the below for any exceptions to this rule:
All Underwear & Swimwear can’t be returned for hygiene reasons.
Socks can be returned if they are sealed in their original packaging.
All bottles are non-returnable due to hygiene reasons.
Personalised items can’t be returned.
In the US and Canada, items with a final discount of 60% or more are ‘Final Sale’ and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked ‘Final Sale‘ on the product page and will be clearly visible at checkout.
This does not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.
If you purchased items at one of our stores, you must have a valid original receipt or e-receipt. Information relating to returns at our store can be found on our UK Returns Information page .
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
Good to knows…
Keep any proof of return postage receipts as we may need to view these as part of your return query.
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
If using a Happy Returns Bar in the US or returning to our Regent Street store, a refund will be immediately processed upon return.
Can I combine multiple returns into one return?
The short answer is, no. Unfortunately, we’re currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can’t be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately.
If you’ve already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
Do you offer exchanges?
Exchanges are currently available on the following stores;
Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom (including at our London Retail Store for purchases bought in store or orders placed on our United Kingdom online site).
Exchanges are currently notavailable on our Norway, Switzerland and Rest of World stores.
Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.
If you opt for an exchange, we’re unable to ship out your chosen item until the item you’re returning is scanned in at our warehouse. This means we’re unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we’re unable to process an exchange, you’ll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.
